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OpenScape Office - Presence driven Unified Communitions for Small and Medium Enterprises

The way companies and people communicate has changed significantly. Basic telephony is merely the tip of the iceberg, and today’s worker spends a great deal of time juggling between emails, messages, voice mails and phone calls.  
                           
What’s amazing is that all of this communications technology can actually be slowing employees down, leaving customers waiting for answers, or costing a fortune to maintain multiple solutions working in parallel.

SEN has been at the forefront of bringing all of these technologies together with OpenScape Office, the industry’s first software-based Unified Communications (UC) solution built specifically for small and medium businesses.

OpenScape Office is available on both of our SME platforms. It is integrated directly into OpenScape Office MX for an all-in-one UC solution, or available as an application add-on for HiPath 3000.

With OpenScape Office, customers using IP, TDM, or analog technology can bring all of their communications together with the familiar programs and applications that they use everyday.

They can combine phone calls, voicemail boxes, conferencing, fax, and messaging into a single, unified solution that allows employees to communicate and collaborate more easily and efficiently than ever before. As a result, companies can increase customer and employee satisfaction and improve revenue opportunities - all at a reduced operational cost!

Please visit youtube to view video presentation  www.youtube.com/watch?v=TjoY-2OZ-8o

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HiPath 3000 is the award-winning converged communications platform for small and mid-sized companies. HiPath 3000 combines IP and TDM technologies, delivering a complete, modern telephony feature-set as well as advanced communications applications. Version 8 features the introduction of OpenScape Office, delivering Unified Communications to HiPath 3000 environments.

Key Facts:

  • Range of platforms supporting up to 500 IP phones, 384 TDM phones
  • Hybrid platform makes VoIP migration safe & easy
  • OpenScape Office Unified Communications improves collaboration, responsiveness and customer service by eliminating communication barriers
  • SIP-based video communications and cost-SIP trunking via HG1500 Gateway Card
  • Advanced integrated voicemail and conferencing via Xpressions Compact
  • Mobility solutions that enable  communication from anywhere and any device

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Service Contract and Moves, Adds, and Changes (MAC) for all Legacy Siemens systems

CBI can assist you with maintaining your legacy Siemens/Rolm systems for as long as they serve your business.  When you are ready, we can provide you with a migration strategy, that will include any trade-in programs offered by Siemens.

What sets us apart from other maintenance providers, is our access to the resources at Siemens. CBI has been a Business and Channel Partner for more than 10 years.  If you have a major software failure, including corruption of licenses, you need an Authorized partner of Siemens to assist you with resolution

We can customized a maintenance plan that includes any of the following services:

  • Standard Hours 8-5 with 4 hour response
  • Emergency Service 24/7 365 days with 2 hour response
  • Prentative Maintenance - Quarterly
  • Copy of database rotated quarterly.  One stored onsite and a backup archived at our facility
  • Password Security
  • Disaster Recovery
  • T&M  Service Plan with a minimum monthly retainer